Frequently Asked Questions

To find the office that’s closest to you, go to the Offices section. Once there, introduce your postal code or click on the map to see a list of existing Tourline Express offices in that area.

To make a shipment, contact your nearest office. They’ll be able to inform you about all the necessary conditions for you to send your merchandise.

You can request a pick-up over the phone from Monday to Friday through your nearest Tourline Express office. Please consult the applicable pick-up times with your office as it depends on the geographic area.

The rate applied to the shipment will depend on the destination, and its weight and size. For national shipments, go to the section “Services – Rate Calculator” and enter the information requested regarding the package you want to send.

For national services and services to Portugal, yes you can. A COD service allows you to manage collection of payment for goods at destination. We charge a 5% commission on the total amount involved, with a minimum charge of €3.40.

For our registered clients, we issue a monthly bill. If you're not a registered client, you must pay in cash when you drop off the merchandise to be sent at the office or when it is delivered.

To find out about all the different services that Tourline Express offers, go to the sections “National Services” and “International Services”. There you’ll find all the relevant information about all the different shipment options available.

Tourline Express has a large network of offices to provide you with the urgent transport service that best matches your needs. If you like, you can fill out the “Budget Request” form, and the nearest Tourline Express office will get in touch with you as soon as possible.

Our service includes both pick-up and drop-off of the merchandise at the address you indicate. Nevertheless, the client can contract the “Pick-up at Office” service. This way, you can pick up your package at the nearest Tourline Express office when it's most convenient for you.

Our offices are open Monday to Friday from 8 am to 2 pm and from 4 pm to 7 pm. On Saturdays, we open from 8:30 am to 11 am. During July and August, our offices are open from 8 am to 2:30 pm and from 4:30 pm to 7 pm. During July and August, we are also open on Saturdays from 8:30 am to 11 am.

If you are not there when we go to make the delivery, the messenger will leave a note with a phone number for you to call and co-ordinate a second delivery attempt. If you wish, you can also use the delivery confirmation sent by SMS short text message or e-mail to keep you posted on the status of your delivery.

In the case of national services, the maximum weight per package is 40 kg. Moreover, the sum of the package’s height, width and depth should not exceed 240 cm, unless one side is 10 cm or less in length, in which case the total sum should not exceed 320 cm.

For international services, rates for packages that are large but light will be established according to their volumetric weight, that is to say, by the space they occupy more than by their actual weight. This condition applies to all shipments. To calculate the volume of a shipment in metres, multiply length by height and width. For Global Express, 9 am Express and 12 pm Express services, the volumetric conversion factor is 167. For Economy and France (1 pm and 6 pm) services, this conversion factor is 333.

You can consult the terms and conditions of the Tourline Express Internal Coverage policy in the section general conditions on our website.

In the section "Becoming a franchisee” on our website, you’ll find more information about the necessary conditions to open a Tourline Express franchise. In addition, you’ll also be able to see the available areas as well as the offices currently being transferred. You can send us your contact details via the form available on that same page. Similarly, you can send an e-mail to franquicia@tourlineexpress.com or call our Customer Care department at (+34) 902 34 33 22.

The “Join Us” section offers you the possibility of installing one of our delivery and pickup points in your establishment, enabling you to provide another highly profitable service in addition to those you already provide for your clients. If interested, please provide us with your contact details by completing and sending us the form that you will find in the same section.

Find out the status of your shipments in real time. Whether you are a Tourline Express registered client or the addressee of a package, you can use our website to keep track of your shipments.

Different types of product, with their varying conditions and characteristics, have different needs as regards packaging and protection. Appropriate packaging will ensure that your shipments reach their destinations safely. The client is responsible for ensuring that their shipments are correctly packaged.

Tourline Express offers a wide range of packaging, especially designed to protect your shipments.

Catalogue of Tourline Express packaging options