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Tourline Express international and national messenger services
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General international conditions


General information
Our rates include expenses for ordinary export formalities (*), whilst the foreign addressee is responsible for meeting import costs. Both sets of customs formalities are completed using the documents provided by the exporter, who is responsible for any consequences that may arise from the provision of inaccurate or incomplete information (consequences may include additional customs or delivery charges or even penalties under civil or penal law that may entail confiscation or sale of shipments).
We advise our clients to check that all information provided by addresses is accurate, precise and complete before delivery is made to our offices for international shipment (particularly as regards destinations outside the EU).

(*) The following are not considered ordinary or usual formalities: customs procedures in which another official body is required to intervene other than customs officials themselves; those requiring deposits or bank guarantees; those including more than three (3) different tariff items; those requiring payment of special taxes; temporary operations; those requiring specific registration of good in order to be imported into the country of destination… in all such cases, additional costs may be charged to take into account these complex customs procedures.

Fuel surcharge
International services are subject to a fuel surcharge that, based on varying crude oil prices on the international market, may entail changes to rates for services. We make all efforts to inform about such changes with as much notice as possible.

VAT
The applicable VAT rate is applied to charges for all international services to EU countries.

Delivery times
These are calculated from the office of origin, according to destination and the international service selected. Such information should not be considered completely accurate, as delivery times may be affected by a number of factors: holidays at the place of origin/destination; delay due to security and customs controls; adverse weather conditions…
Delivery times are indicated in the description for the different international services.

Unavoidable delay
If it is impossible to make final delivery due to absence or refusal on the part of the addressee, inaccuracies in the information provided or failure to pay for services rendered at destination, the sender shall be responsible for paying all costs deriving from such incidents, including, if applicable, those relating to subsequent delivery or return, including any additional insurance costs that may apply.

Claim terms
All claims for shipments lost, damaged, delayed or otherwise affected should be made in accordance with applicable conventions and should follow the procedure described here:

  • Loss, damage or delay must be notified within 7 (seven) days immediately following reception of the shipment or within 7 days following the date when shipments should have been received. Claims should be drawn up with full relevant information about the shipment itself, and the loss, damage or delay suffered.
     
  • If the recipient does not note any damage on the delivery note, then shipments delivered will be assumed to have been in good condition. In order to process claims for damages, the contents and packaging of shipments must be made available for inspection.
     
  • Unless otherwise stipulated, the right to lodge claims will expire unless legal action is presented before the courts within six (6) months following reception of shipments or from the date when shipments should have been received. If claims refer to other services, this should be within six (6) months of the time when claimants should reasonably become aware of any loss, damage or delay.
     
  • If all or part of a claim lodged is accepted, all rights, compensation or damages that may pertain to any third party due to subrogation or any other circumstance must be formally waived.
     
  • Shipments are not considered lost until at least thirty (30) days after the day when their non-delivery is reported.


Security rules for air transport
The sender must ensure and state on the delivery note or on delivery of the international shipment, that this contains no articles prohibited under national and international law regulating air transport security. Moreover, the sender is also required to provide a full description of shipment content on the aforementioned delivery note. Their responsibilities do not end with their provision of this information, and senders are informed that their shipments may be subject to security controls including the use of X-Ray equipment, inspection and opening of the same.
Senders certify that shipments have been prepared in secure premises by trusted employees, and that they have been protected from any illicit interference during their preparation, storage and transport until our office of origin takes over responsibility for them.

Restrictions and prohibitions
Dangerous or illegal goods are not accepted. These include dangerous materials that entail risk, fuels or explosives, drugs, live or dead plants and animals, jewellery, precious metals and stones, gold and silver in any form, money (notes or coins), credit cards, travellers cheques and any product or material whose transport is restricted or prohibited by any national or international law, rule or regulation.
In the case of transport of medicines, please enquire with the International Department (internacional@tourlineexpress.com).

Weights and measures
Rates for packages that are large but light will be established according to their volumetric weight, that is to say, by the space they occupy, more than by their actual weight. This condition applies to all shipments.
To calculate the volume of a shipment in metres, multiply length by height and width.

For example: length 0.9 m x height 0.3 m x width 0.4 m = 0.108.

For Global Express, 9 am Express and 12 pm Express services, the volumetric conversion factor is 167. For Economy and France (1 pm and 6 pm) services, this conversion factor is 333.

Taking the above example, applied to the Economy service, we obtain the following result: 0.9 m x 0.3 m x 0.4 m = 0.108 x 333 = 35 kg.

Maximum package sizes and weights:

  Maximum size
Maximum weight per package
Maximum weight per delivery
Global Express (some European destinations)
2.4 x 1.2 x 1.5 m 70 kg 500 kg or 3 m3
Global Express (remaining destinations)
1 x 0.6 x 0.7 m 30 kg 500 kg or 3 m3
Economy (some European destinations)
2.4 x 1.2 x 1.8 m 70 kg 7,000 kg or 30 m3
Economy (remaining destinations)
1.8 x 1.2 x 1.5 m 70 kg 500 kg or 3 m3
France 13H
Maximum length of 1.5 m
Height x width x depth cannot exceed 3 m
30 kg Consult with International Services
France 18H
Maximum length of 1.5 m
Height x width x depth cannot exceed 3 m
30 kg Single-package shipments (maximum 30 kg)
Latin America
0.6 x 0.6 x 0.9 m 30 kg 210 kg

   

Global Express

9:00 Express
12:00 Express
Documents > Conversion rate 167
Packages: Europe > Conversion rate 167
Packages: Rest of the world > Conversion rate 167
Economy Conversion rate 333
France (13h and 18h)
Conversion rate 333
Latin America
Conversion rate 167

Using the Economy model and applying the previous example we obtain the following result:
0.9 x 0.3 x 0.4 = 0.108 x 333 = 35 kg.


Tourline Express Internal Coverage (CITE)
All international shipments are covered by Tourline Express Internal Coverage throughout the national part of the journey (from the office of origin to the international departure point).

There are two types of coverage:

  1. Coverage included: in compliance with the duties established under the CMR Convention on the Contract for the International Carriage of Goods by Road, in case of incident the client shall be compensated by 10 euros per Kg lost, damaged or delayed. Similarly, shipments transported by air are regulated by the Warsaw Convention, which establishes compensation of 20 euros per Kg lost, damaged or delayed.
     
  2. Optional coverage: optionally, the client may take out coverage to the real value of the goods transported. The premium for this coverage is 3.00% of the declared value of the goods transported, to a limit of 6,000 euros.

Legal note
Regarding any disputes or legal action that may arise from interpretation of these rates, users renounce any other jurisdiction and submit to the courts and tribunals of the jurisdiction elected by the company.

Prices listed are without VAT. Where appropriate, the VAT rate established by law shall apply.

Tourline Express accepts no liability for any disruptions to correct service due to force majeure or circumstances beyond the company’s control.
The company reserves the right to cease providing its services and to end commercial relations with the client if said client fails to make prompt payment of all amounts outstanding, or fails to comply with these terms and conditions.
The client acknowledges and accepts the company’s instructions, conditions, rules and regulations governing its services.


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